Shipping policy

Shipping Policy

Thank you for shopping with Luna Wai.

Order Processing and Delivery

Luna Wai physical products are printed on demand and created specifically for each order.

Please allow approximately 10–15 business days for your order to arrive. Orders may arrive sooner, but production and delivery dates are estimates and are not guaranteed.

Business days do not include weekends or holidays.

Delays may occur because of carrier disruptions, severe weather, holidays, production demands, or other circumstances outside Luna Wai’s control.

Shipping Availability

Physical products are currently available for delivery within the United States only. International shipping is not currently offered.

Tracking Information

When tracking is available, customers will receive a shipping confirmation email containing tracking information after the order has shipped.

Please allow up to 48 hours for the carrier’s tracking system to update after receiving the shipping confirmation.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Luna Wai is not responsible for orders delayed, returned, or delivered incorrectly because of an incomplete or incorrect address provided by the customer.

Please contact us immediately after ordering if an address correction is needed. Address changes cannot be guaranteed once production has begun.

Lost Packages

If tracking shows that an order is still in transit beyond the estimated delivery period, please contact us so we can review the shipment.

If tracking shows that a package was delivered but it cannot be located, customers should first:

Check around the delivery location
Ask household members or neighbors
Contact the shipping carrier
Allow one additional business day in case the carrier marked it delivered early

Luna Wai will review reported delivery problems individually but cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

ORDER ISSUES

For a damaged, defective, misprinted, or incorrect order, contact Luna Wai within 3 calendar days of the carrier-confirmed delivery date. Include the order number and clear photographs of the affected area, complete product, exterior packaging, and shipping label. Keep the product and original packaging until the claim is resolved. Verified production or fulfillment defects will be handled with a replacement or another appropriate resolution. Do not return a damaged product unless Luna Wai provides instructions.