We want your Luna Wai experience to feel clear, thoughtful, and easy. Below are answers to some of our most frequently asked questions.
What does “made to order” mean?
Our physical journals and notebooks are created specifically for you after your order is placed. This allows us to offer thoughtfully designed editions without keeping large quantities of preprinted inventory.
How long will my physical order take to arrive?
Please allow approximately 10–15 business days for production and delivery. Your order may arrive sooner, but all processing and delivery dates are estimates and cannot be guaranteed.
Which formats are available?
Available formats vary by journal and cover edition. When both options are offered, you can select Hardcover or Paperback directly on the product page before adding the item to your cart.
Please review your selected format and cover color carefully before completing your order.
Where does Luna Wai currently ship?
We currently ship physical products within the United States only.
Will I receive tracking information?
Yes. When tracking becomes available, it will be sent to the email address used during checkout. Please allow up to 48 hours for the carrier’s tracking information to begin updating.
How will I receive a digital purchase?
Digital products are delivered by email after your purchase is completed. The email will include your download link and the Luna Wai Digital Download Guide.
Digital purchases do not include a physical product. If you do not see the email, please check your spam or promotions folder before contacting us.
Can I cancel or change a physical order?
Please submit a request through our contact form within one business day of placing your order.
Because physical products are made to order, cancellation or changes are only possible if the order has not entered production. We cannot guarantee that a request can be completed once production has begun.
Can I return a physical journal or notebook?
Because physical products are created specifically for each order, we do not accept returns for buyer’s remorse, accidental purchases, an incorrect format or cover selection, normal wear, or minor variations in printed color.
Please review all product details and selections carefully before completing your purchase.
What if my order arrives damaged, defective, misprinted, or incorrect?
Please contact us within three calendar days of delivery using the website contact form. Include your order number, a description of the issue, and clear photographs of the product and packaging.
We will review the information and help determine the appropriate next step.
Can digital products be returned or refunded?
Digital purchases are final sale once the files have been accessed or downloaded, except where otherwise required by law.
If a file is missing, corrupted, inaccessible, or incorrect, please contact us so we can help resolve the issue.
How can I contact Luna Wai?
Please complete the form on our Contact page. We aim to respond within 1–3 business days.